General aim of the position
· Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and wireline networks within the assigned geographical area;
· Daily travel to customers’ network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance;
· Participate in oncall service rota.
Main tasks
- Assurance
· Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;
· Use the available tools and perform measurements to isolate and fix the faults;
· Replace faulty equipment parts and perform functional tests to validate the troubleshooting results;
· Implement temporary solutions whenever appropriate to help faster service restoration;
· Log all actions and update the current status into the trouble ticketing tools;
· Follow the spare part handling processes;
· Support risk assessment activities when required;
· Participate in 24x7 oncall rota.
- Fulfilment
· Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;
· Record the implementation results into the corresponding tools, fill in service reports;
· Activate the services and changes in the network together with NOC and/or customer DSS;
· Notify and update NOC and/or customer DSS with the status of the changes during implementation;
· Evaluate the security risks and impacts of implementing the changes;
· Perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;
- Preventive Maintenance
· Perform preventive maintenance activities within the defined SLA;
· Follow the preventive maintenance guidelines;
· Perform site audits;
· Resolve any issues and deficiencies found on site, including the ones discovered during site visits.
- General
· Maintain network and end customer documentation;
· Request site access, escort and supervise third party personnel in the sites when needed;
· Support the Field Technician for complex tasks;
· Member of project teams within Field Services.
Required competencies
· willingness to travel on a daily basis;
· solid understanding of security and safety rules and standards;
· not afraid to climb on masts and towers;
· willingness to continuously expand technical know-how;
· flexibility to work in a very dynamic environment.
Education:
· recognised apprenticeship in the electrical or telecom area (e.g. electrician, electronician, multimedia technician, …)
· advanced education in telecom technologies (eg. telematician) is an advantage.
Experience:
· several years of experience as telecommunications engineer;
· experience in data and voice communications, wireline or wireless is an advantage.
Language:
· english: mandatory (oral & written);
· regional language: mandatory (oral & written).
· Other: for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).